AUSTRALIA'S BEST HOME WATER FILTRATION SYSTEM

Privacy Policy

FIX MY WATER PRIVACY POLICY

INTRODUCTION

We recognise the importance of your privacy and how important it is for us to protect your personal information. Our privacy policy below governs the collection and use of your personal information by BCM SALES Pty Ltd ABN 78 602 568 463 trading as FIX MY WATER (FMW).

We may collect, use and from time to time, disclose information about you to third parties. This Privacy Policy describes how we manage your personal information and your use of information we provide to you.

We strongly recommend that you take the time to read this Privacy Policy

By using our website, or by accepting the Terms of Sale which refer to this Privacy Policy, or otherwise providing information to us, you are agreeing to the terms of this Privacy Policy and you consent to the processing of your personal data by FMW as set forth in this Privacy Policy.

FMW operates under privacy practices as described in this Privacy Policy and in accordance with the requirements of the Privacy Act 1988 (the Privacy Act) (Cth) (as amended).

INFORMATION WE COLLECT AND HOW WE USE IT

We may collect personal information from you directly from you whenever it is reasonably practical to do so. We may, at times, also collect personal information from other parties such as third-party social media services such as Facebook where they are integrated with our services or websites, unrelated third parties as well as from your agents or representatives (such as your legal or financial advisor), from publicly available sources of information and, where applicable, from credit reporting bodies. In such cases, we take reasonable steps to ensure any such third party has your permission to provide us with personal information.

Personal information is collected so we can provide you with services to meet your needs or requirements. We also collect personal information to customise our services. Personal information may include, but not be limited to, your name, address, telephone number and email address.

We use your personal information for the following purposes:

  1. to assess your requirements and suitability for our products and/or services;
  2. to provide the product and/or services supplied by us;
  3. to communicate information about our products and services to you, including sending you information about our products or services and promotional offers;
  4. for our internal administrative, research, marketing, business and product development requirements, and
  5. for general day-to-day business purposes including establishing of pricing, customer service policies and customer satisfaction data.
  6. The kinds of personal information we collect and hold will depend upon the type of products and services we provide to you, or obtain from you. It may be contained in: –
  7. information you give us when you request a product, service or information from us, subscribe to our newsletters, or like us or otherwise connect with us on social media platforms;
  8. postings you make on any blog or forums on any site we may operate;
  9. records of communications between us and you, including in relation to any complaints or enquiries;
  10. credit account application forms and guarantee documents;
  11. communications or agreements entered into when you trade with us;
  12. credit or banking-related information necessary to process payment of your purchase from us or to our payments to you;
  13. information about the use of one of our products, or your opinions about that product, recorded when you respond to a survey, and
  14. information obtained through the use of Google products on our websites.
  15. All information is provided by you at your option. You may choose not to provide any information but this may restrict our ability to assist you.

WEBSITE COLLECTION

We collect data about you to assist with tailoring our website and marketing activities. This information may include the URL you came from, your IP address, your browser, cookie information. We may also collect information about your usage of our site, the pages you visit and other usage patterns.

When you access our website, we may use a feature of your browser called a “Cookie”. A Cookie is a piece of information that a website sends to your browser. Cookies are used to add functionality, track website usage and to enable us to personalise your visit to our Site. Cookies do not identify specifically, however identify your computer’s browser.

You can adjust your browser settings and disable cookies and you can still use our website, although it may limit the use of our website or your experience.

We also use third parties to such as Google Analytics to analyse traffic on our website, which involves the use of cookies. Information collected through such analysis is anonymous. We use Google Analytics to analyse the use of this website. Google Analytics generates substantial and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at https://policies.google.com/privacy

DISCLOSURE OF YOUR INFORMATION

​Subject to exceptions permitted under the Privacy Act, any personal information we collect about you will only be used for the purposes for which it is collected, or for related purposes, where you would reasonably expect your personal information to be used or disclosed to for such a purpose. We will not disclose it without your consent, except as described in this Privacy Policy or otherwise permitted under the Privacy Act.

We may keep and file personal information you provide when dealing with us to assist us in providing you with our services and/or information of in respect of your business or your interests as a consumer. As an example, we may send publications or other information on our products and services to you or follow up on your interest in particular products or services, unless you tell us not to. In order to do this, we disclose your personal information to those employees or advisers who need to know that information to assist us in providing you with our range of product and services.

We may at times disclose your personal information to affiliates and other third parties necessary to process your transactions or service your account (including merchant facility and online payment providers, print service providers, call centres, mail houses and product suppliers our accountants, auditors, lawyers and credit reporting bodies and collection agencies). We may also disclose your personal information to third parties for research and profiling purposes.

We may also disclose your personal information in corporate transactions involving the transfer of all or part of our business or its assets in a corporate restructure. If we do this, we will require those parties to protect your information in the same way we do.

We may also be required by law to disclose your personal information in certain circumstances.

We may also disclose information to other persons where we are permitted to do so by law or where you have provided your consent to do so.

SECURITY

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or exposure. All staff are required to maintain the confidentiality of customer information.

When transmitting personal information from a computer to us, you should keep in mind that the transmission of information by email or over the internet is not completely secure or error free and you should take special care in deciding what information to send to us via email.

CHECKING YOUR PERSONAL INFORMATION

​You may ask us at any time to provide you copies of the personal information we hold about you. We will normally provide you with these copies within 30 days of receiving your request. FMW may need to, in the case where we may incur costs, charge reasonable costs to you with access to your information.

If you believe for any reason that the personal information we hold about you is inaccurate or incomplete, you may ask us to correct it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.

DESTRUCTION OF PERSONAL INFORMATION OBTAINED

Once we no longer require your personal information for any of the purposes for which it was collected we will, subject to any legal obligations and responsibilities to retain it, take reasonable steps to either destroy or de-identify your information. However, we may keep track of past transactions for our accounting and audit requirements. Further, it may be impossible to completely delete your information because some information may remain as backups.

CHANGE TO THIS PRIVACY POLICY

This Privacy Policy is subject to amendment at any time without notice and any such change will be posted on our website. Information received prior to an amendment will remain subject to the policy applicable before the amendment.

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